Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us here.

Ordering

I placed an order! Now what?

You will receive an email confirming your purchase, and we will get to work on packing up your items! Once an order has shipped from us, you will receive an email notification with a tracking numb

How do I get my Ebooks & Audiobooks?

When purchased, our trusted digital distribution partner, BookFunnel, will email you a web link providing immediate online access to your eBook products.

The online page at BookFunnel also offers instructions on how to download your product or deliver the file to your Kindle, iPhone, Android device, Nook or Kobo, or other device.

If you have any issues accessing your purchase or do not receive a download email, visit https://bookfunnel.com/help/.

What if I want to speak to someone?

We want to speak to you too! Contact us here with any questions, concerns, or feedback. We will be sure to get back to you as soon as possible.

What if I pre-order an item?

All pre-ordered books will be charged in full upon purchase, but will not be shipped until the release date. Please see relevant product page for expected release date.

Shipping

What countries do you ship to?

We are excited to offer worldwide shipping for all available products.

Where do you ship from?

All paperback books are printed on demand by our trusted supplier BookVault. BookVault uses reliable carriers to ensure that your order arrives safely and promptly. Once an item has shipped, you will receive an email notification with a tracking number and how to track the item. You can see our full Shipping Policy here.

How long will it take to receive my order?

Standard domestic shipping normally takes 1-7 business days, depending on the location it is being shipped to.

International shipping times depend on the products and destination (estimated at checkout).

My item is delayed! What do I do?

We understand that sometimes things don't work out right, and parcels may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us here.

Returns

Do you accept returns?

Unfortunately, we do not accept change of mind returns. We apologize for any inconvenience this may cause, but we stand behind the quality of our products and believe that you will love them just as much as we do!

What if my products arrive damaged?

If a book is defective, damaged or if you receive the wrong title or format, we will evaluate the issue and make it right. Returns are eligible for defective or damaged items if you contact us within 7 days of receiving item. For any refund queries, please contact us here.

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